Privacy Policy

At Elif Homes, we value your privacy and are committed to safeguarding the personal information you share with us. This Privacy Policy explains what data we collect, how we use it, and the measures we take to protect it when you use our website, apps, contractor portal, or communication tools.

1. Information We Collect

• Personal Information: Name, email, phone number, and home address.
• Usage Data: Interaction logs, device info, IP address, and platform activity.
• Uploaded Media: Photos, videos, documents, messages, and files you share.

2. How We Use Your Information

• To operate and improve our services.
• To communicate about projects, scheduling, updates, and support.
• To send SMS or phone call reminders, confirmations, and notifications.
• To comply with legal requirements and maintain platform security.

3. Phone Number Collection & Communication

We collect and use your phone number for project communications, scheduling, support, and service updates. You may receive SMS messages or calls related to your project.

Use of Twilio: We use Twilio to deliver SMS and phone call services. Your phone number and message metadata may be processed by Twilio solely for communication purposes under industry-standard privacy protections.

By providing your phone number, you consent to receiving messages or calls from us. Standard carrier message and data rates may apply.

4. Sharing Your Information

We do not sell your personal information. We share data only with trusted third parties—contractors, service providers (including Twilio), and legal authorities as required.

5. Data Security

We use encryption, secure storage, and access controls to protect your information from unauthorized access or misuse.

6. Your Rights

You may request to:

• Access your personal information.
• Correct inaccurate information.
• Request deletion of your data.

Contact us at: help@elifhomes.com

7. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect data from children.

8. Changes to This Policy

We may update this Privacy Policy over time. Revisions will be posted here with an updated effective date.